PRECISION ENGINEERED SUPPORT

WARRANTY & TECHNICAL SUPPORT

Professional-grade coverage for elite optics. Our commitment to excellence ensures your mission-critical gear stays operational in any theater.

Global Deployment Hubs

Strategic technical centers ensure a 2-10 business day shipping window globally. Equipment is routed through our specialized logistics nodes for maximum efficiency.

HUB ALPHA: POLAND (EU)HUB BETA: LOS ANGELES (USA)

Secure Logistics

Zero-cost shipping for XED series. Insured express protocols for all precision instruments.

HUB ALPHA: POLAND (EU)HUB BETA: LOS ANGELES (USA)

30-Day Policy

"No questions asked" returns & exchanges within 30 days, subject to factory QC verification.

HUB ALPHA: POLAND (EU)HUB BETA: LOS ANGELES (USA)

XED

LIFETIME PLUS

Elite-tier lifetime transferable warranty.

  • BUILT WITH HOYA GLASS
  • EXTREMELY EXTRA LOW DISPERSION FORUNRIVALED CLARITY
REGISTER XED

ED

LIFETIME PLUS

Elite-tier lifetime transferable warranty.

  • BUILT WITH HOYA GLASS
  • EXTRA LOW DISPERSION
REGISTER ED

SERVICE PROTOCOL

Our rigorous 4-stage analysis ensures your optic returns to factory specifications.

1

Technical Intake

RMA generation and preliminary visual documentation.

2

Deep Analysis

Optical bench testing and mechanical integrity checks.

3

Re-Zero & Repair

Component replacement and precision nitrogen purging.

4

Rapid Dispatch

Final QC check and express shipping to your location.

TECHNICAL FAQ

For our XED, ED, HD, and LHD series products, we offer a lifetime warranty covering all optical and mechanical defects—regardless of how the failure occurred or who originally purchased the product. Should your DISCOVERYOPT product become damaged or malfunction, we will provide free repair or replacement services.

Yes, the warranty is fully transferable and stays with the product, not the owner.

Within 30 days of purchase, you can return items in as-new condition for a full refund or exchange.

Processing times may vary, but we aim to handle all warranty claims as quickly as possible.

XED,ED,HD, andLHDseries are covered for life.

STILL NEED INTEL?

SUPPORT LINES ARE ACTIVE 24/7 FOR OPERATIONAL ASSISTANCE